This award recognizes the establishment that has demonstrated outstanding commitment to customer service and hospitality excellence within Georgia’s tourism industry. The winner exemplifies exceptional service standards, creating a memorable experience for every guest, and contributing to the positive image of Georgian tourism.
Who Can Apply:
Hospitality businesses in Georgia;
Both independent businesses and those within larger chains or groups can apply, as long as the level of service exceeds expectations;
Evaluation Criteria:
Quality of Service: Professionalism, attentiveness, and responsiveness to guest needs;
Personalized Guest Experience: Tailoring the service to meet individual guest preferences and creating memorable moments;
Consistency: High service standards maintained across various touchpoints and throughout the guest’s journey;
Hospitality Excellence: Warmth, friendliness, and approachability of staff;
Guest Feedback: Positive reviews, testimonials, and repeat customers;
Problem-Solving & Flexibility: Ability to handle challenges and exceed guest expectations in difficult situations;
Training & Development: Evidence of staff training and a focus on continuous improvement in service delivery;
Eligibility Requirements:
Must be legally registered and operational in Georgia;
WTG Team will confirm your registration and will send you invoice and list of required supporting materials;
Complete payment within 48 hours of submitting the nomination application form;
Send supporting materials: photos, visitor testimonials, short videos (optional), and a brief business or project description within a week of submitting the nomination application form;
